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Email
Subdomains
Paths
FTP
MySQL
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I am unable to use Netscape for Email.
What is the default E-Mail account?
Why am I unable to send E-mail?
What is my SMTP & POP server?
Can I change the MX records on my account?
I am unable to use Netscape for Email.
If you are using Netscape as your email client there is one change you must make in your username. Most email usernames are in the form of email@domain.com.
However, if you are using Netscape you need to change this to email%domain.com
What is the default E-Mail account?
The default email account, or catchall accounts, is the E-Mail account which all email to your domain name will route to unless there is a previously created E-Mail account. By default the account is set to your default username. This can be changed in the Control Panel.
Why am I unable to send E-mail?
In order to send email through our servers you must authorize yourself to do so. To do this you must checking incoming email first. If you are using Outlook or Outlook Express you can go to Tools > Accounts... > Mail (tab at the top of the new window > Double click on the email account you set up > Click on Servers (tab at the top of the new window) > put a check in the box that says "My server requires authentication.
If this does not work it is possible that your ISP is blocking outside email servers so that you must use their outgoing email servers. This is done by the ISP in an error to block SPAM. MindSpring and AT&T are known to be some ISPs which do this. If your ISP does block outgoing email servers you can use the Web Mail feature in your cpanel to send/receive email.
You can use your IP if you have dedicated IP, or use the main server IP (IP use for FTP hostname). or can use mail.yourdomain.com
Can I change the MX records on my account?
Yes, we will change MX records at no cost.
NOTE: Once MX records are changed another email server will handle your email. You will no longer be able to send email and receive it on our servers. If you have problems with email after the records are changed you should contact the site handling your email first as we are no longer in control of the email servers handling you.
Changing the MX record may cause some problem to CGI programs use SendMail and MailFrom parameters.
After changing the MX record we will never support Mail problems!
Subdomains
Jump To A Question
What is a sub domain and how does it work?
How can I enable sub domains?
WWW does not work with my sub domain, why?
What is a sub domain and how does it work?
An example of a sub domain is http://stock.domain.com
When you create a sub domain with us stock.domain.com would point to the stock folder in your public_html directory. These are not forwarders, but true apache sub domains.
If your plan does not allow sub domains you must have them manually enabled. To do so you should support team to request this. Include your domain name and your username.
WWW does not work with my sub domain, why?
When you create a sub domain you can only access it at http://sub.domain.com. You can not access it at http://www.sub.domain.com.
Paths
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What is the path to PYTHON?
What is the path of my files?
What is the path to DATE?
What is the path to SENDMAIL?
What is the path to PERL?
/usr/bin/python
/home/yourusername
Web read-able files are in /home/username/public_html
For Example:
If the username of domain: myfirstdomain.com is: myfirst then the path of this url:
http://www.myfirstdomain.com/im/photo1.jpg will be /home/myfirst/public_html/im/photo1.jpg
/bin/date
/usr/sbin/sendmail
/usr/bin/perl
FTP
Jump To A Question
How can I create an FTP account for a subdomain?
How can I create an FTP account for a subdomain?
If you have subdomain xyz, then create FTP account with username: xyz
Log your new FTP using:
URL: ftp.yourdomain.com
Username: xyz
Password: your password
MySQL
Jump To A Question
Where can I find more information on MySQL?
How can I backup my MySQL Database?
Can I install phpMyAdmin?
How do I create a new database?
What is MySQL?
Where can I find more information on MySQL?
Official MySQL site: http://www.mysql.com/
How can I backup my MySQL Database?
You can use PhpMyAdmin to dump the contexts of a database to a *.sql file. You can also use PhpMyAdmin to restore a database from a *.sql file.
No, users are not allowed to install their own versions of phpMyAdmin. Instead, we offer this program through the CPanel for you to use. PhpMyAdmin is at the bottom of the SQL section in the CPanel.
How do I create a new database?
You can create new databases in the SQL feature of the Cpanel located at http://your-domain.com:2082/. This feature is under the Advanced Menu.
First, you must create the actual database. You just need to enter a name for the database such as users. The database will be created as yourusername_users.
Once done, you will need to create a username and password in the MySQL system. A username could be access. When created it will become yourusername_access.
Once done, you need to add the user into the database. This is the final step of creating a MySQL database.
MySQL is the most popular Open Source SQL Database system. A database is a structured collection of data. MySQL allows you to quickly access, edit add to the database.
